I love coffee. I don’t need it but I love it. Two years ago, Jeremy surprised me with a Keurig that I had been eyeing for over a year. It was just a basic model that had a reusable filter and just made one cup at a time. It was one of my favorite kitchen appliances. In fact when we packed up to come here, I made sure that DMO packed it in the Express shipment so I could have coffee as soon as we moved into our new place.
My Keurig has been faithfully working for over two years and made amazing coffee up until a few weeks ago. I had started using it to brew hot water for hot tea and I noticed that it would spray hot water while brewing. It wouldn’t spray when we made coffee. Just when making plain hot water. So I called Keurig to see if they could help me fix it. They walked me through how to clean it (they have to do that as part of the troubleshooting). After walking me through it, the operator said that it sounded like the gasket was going bad. She apologized that they no longer made that gasket anymore because they no longer made that model Keurig. Then she surprised me by saying that they would send me a new Keurig instead. She knew that our Keurig was two years old and very much out of warranty. I was speechless. She then went on to explain the new Keurig that they would be sending me was a $200 model that included a carafe, a larger water tank, and single pods and carafe pods. I was flabbergasted and very grateful. Two weeks later it arrived in the mail and it was beautiful!
We have purchased reusable filters for it (pods aren’t sold at our commissary and the individual cups are way too expensive to buy often) and now Jeremy and I are drinking way too much coffee. I think I am on my third cup for the day. Keurig has a customer for life because of their amazing customer service.